At G&G Pastry Store, our goal is to provide you with delectable pastries that exceed your expectations. However, we understand that there may be instances when you need to return or exchange a product. To ensure a smooth and fair process, here are the key details of our returns policy:

1. Eligible Items: You may return or exchange any pastry product purchased from G&G Pastry Store if it falls under one of the following criteria:

  • The product is damaged or spoiled upon delivery.
  •  You received the incorrect item.
  • The product does not meet our quality standards.

2. Reporting a Return: If you encounter any of the above situations, please contact our customer support team within 24 hours of receiving your order. You can reach us through our website or by phone. To assist us in processing your request, kindly provide your order number and details about the issue.

3. Inspection and Verification: Our team will review your return request and may request photographic evidence of the issue. We may also schedule a pickup of the product, depending on the circumstances.

4. Refund or Replacement: Once your return is approved, you can choose between a refund or a replacement item. We will do our best to process your request promptly. Refunds will be issued to the original payment method used during the purchase.

5. Return Conditions: Please ensure that the returned item is in its original packaging and in the same condition as when it was delivered. We may not be able to process returns for products that show signs of consumption or mishandling.

6. Non-Returnable Items: For hygiene and safety reasons, we do not accept returns for products that have been consumed, partially or entirely, or for items that do not meet the eligibility criteria mentioned above.

7. Refund Processing Time: Refunds may take a few business days to process, depending on your payment method and financial institution. We will keep you informed of the progress via email.

8. Exceptional Circumstances: In rare cases, if you encounter an issue that is not covered by our standard returns policy, please contact us to discuss the situation. We are committed to finding a fair resolution for all our valued customers.

9. Customer Support: If you have any questions or concerns about our returns policy, our customer support team is here to assist you. Feel free to reach out through our website or contact us by phone or email.

We value your satisfaction and are dedicated to ensuring that your pastry shopping experience with us is delightful from start to finish. If you ever encounter any issues, please don’t hesitate to contact us. Thank you for choosing G&G Pastry Store, where quality and customer satisfaction are our top priorities.